1. Introduction
Recmax ("Recmax", "we", "us" or "our") is a software development company based in Pallikaranai, Chennai, Tamil Nadu, India. We provide custom software development, websites and web applications, ERP and business software, business automation, and software products such as Recmax Meat Shop ERP.
This Privacy Policy explains how we handle personal information when you visit recmax.in (the "Website") or contact us about our services. It applies to the Website and to our own enquiries and communications. Information processed inside software we build for a client is handled under the agreement with that client.
By using the Website, you acknowledge that you have read this policy.
2. Information We Collect
We collect two general kinds of information: information you choose to give us, and information collected automatically when you use the Website. Each is described below.
3. Information You Provide
When you contact us, request a demo or discuss a project, you may provide:
- Your name and contact details, such as phone number, WhatsApp number or email address
- Your business name, industry and location
- Details of your requirements, questions and any other information you choose to share
- The content of messages and calls exchanged with us
Please share only the information needed for your enquiry.
4. Automatically Collected Information
When you use the Website, certain technical information may be collected automatically, such as:
- Browser type, device type and operating system
- IP address and approximate location
- Pages viewed, links clicked, referring pages, and the date and time of visits
This is collected through cookies and similar technologies, including the analytics service described below.
5. How We Use Information
We use information to:
- Respond to enquiries and provide quotations, demos and project discussions
- Provide, deliver and support our services and products
- Understand how the Website is used and improve its content, performance and security
- Communicate with you about your enquiry or project
- Meet legal, accounting and regulatory obligations
We share information only as described in this policy.
7. Website Forms and Enquiries
You can contact us through the phone and WhatsApp links on the Website, and through any enquiry form we may add in future. We use the details you send only to respond to you and to follow up on your enquiry or project.
If you contact us on WhatsApp, your messages and number are also handled by WhatsApp, which is operated by a third party and governed by its own terms and privacy policy.
8. Third-Party Services
The Website relies on third-party services, which may receive technical information such as your IP address when your browser loads them. These include:
- Google Analytics and Google Tag Manager, for analytics
- Google Fonts, for typography
- Font Awesome and Tailwind CSS, delivered through content delivery networks, for icons and styling
- Google Maps, if you open the directions link
- WhatsApp, if you choose to message us there
These providers have their own privacy practices, and we do not control them. The Website may also link to other websites that we do not operate.
9. Data Security
We take reasonable steps to protect the information we hold from unauthorised access, loss or misuse. However, no method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security.
10. Data Retention
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including responding to enquiries, delivering services, and meeting legal or accounting requirements. After that, we delete it or remove identifying details where reasonably practicable.
11. Your Rights
Subject to applicable law, you may ask us to:
- Tell you what personal information we hold about you
- Correct information that is inaccurate or incomplete
- Delete your personal information
- Stop using your information for a particular purpose
To make a request, contact us using the details below. We may need to verify your identity before acting on it.
12. Children's Privacy
The Website and our services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Please review it periodically. Continued use of the Website after changes means you accept the updated policy.
14. Contact Information
If you have questions about this page or would like to get in touch, you can reach Recmax at:
- Address: 51, Thulukanathamman Koil St, Opposite EB Office, Jeeva Nagar Extension, Pallikaranai, Chennai, Tamil Nadu 600100 (Get Directions)
- Phone: +91 81485 05615
- WhatsApp: 8148505615
- Business hours: Monday to Saturday, 9AM to 7PM IST
You can also use the Contact section on our homepage.